Username

The first step in the login process requires you to provide your online banking username.

  • Enter the username you selected when you registered for online banking.
  • Select Not Enrolled if you have not yet registered for online banking (you don't have a username).
  • Please call us if you have previously registered for online banking but you do not remember your username.
  • Select Sign On after you enter your username.

Security Questions

If you are logging in from an unknown device, or if something has changed on a previously known device, you will be presented with some security questions after you enter your username. You should have setup answers to these questions when you first logged in to online banking.

  • Your answers are not case sensitive.
  • Please call us if you forgot the answers to your questions.
  • You will be locked out after too many invalid attempts to answer your questions and you will need to call us at 800.845.5025 to unlock your account.

Don't recognize these questions?

  • You may have mistyped your username. Select Log in as different user to go back and provide a different username.
  • Please call us 800.845.5025 if you continue to see questions that you don't recognize.

Password

After entering your username and possibly entering your security questions, you will need to enter your password.

  • The password screen displays your username, image secret, and confidence image. Make sure all three look familiar before you enter your password.
  • Select Login as a different user to go back and provide a different username.
  • Select Forgot Password if you do not remember your password.
  • If you have not registered the device you're using to access the site, you will see the Device Security option.

Device Security

  • Select device security to register your device as a saved device.
  • The system will not ask you to answer security questions when logging in from a saved device profile. Device profiles are made up of many different components, including but not limited to operating system, browser type, and cookies. Updating your browser and/or deleting cookies may invalidate a saved profile.
  • Provide a descriptive name for your device. You can manage saved device profiles from security settings.